Frequently asked questions
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General Questions
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary depending on your location.
What products do you offer?
We specialize in the research, development, production, and sales of a wide range of high-quality signage products for both residential and commercial use. Our offerings include house number signs, address plaques, business signs, wayfinding signage, and other customized signage solutions, all designed with durability, functionality, and aesthetic appeal in mind.
What materials do you use for your signs?
We use high-quality and weather-resistant materials to ensure long-lasting performance and great looks. Our sign materials include acrylic, stainless steel, brass, aluminum, natural stone, wood, and other durable options depending on the design. These materials are carefully selected to provide excellent outdoor and indoor performance while maintaining a premium feel.
Are your signs suitable for outdoor use?
Some of our signs are designed for outdoor use, made with weather-resistant materials to withstand sun, rain, and temperature changes. Others are intended for indoor use only. Please check the product description or contact us if you are unsure about a specific product’s suitability for outdoor environments.
What is the return policy?
If you receive a product with a defect or shipping damage, please contact us within 7 days of delivery. We will verify the issue and arrange a replacement or refund.
Please understand that due to the personalized nature of customized products, they cannot be returned or refunded unless there is a quality issue. We kindly ask for your understanding on this policy.
For Home Customers
Can I place a single piece order?
Yes, we welcome single orders for home use. No minimum quantity is required.
How do I install the product at home?
We provide installation instructions with each product. If you have any questions, please contact our team for guidance.
Is there a warranty for home use?
Yes, we provide a 1-year warranty on our products for home use. During this period, if you encounter any issues, please feel free to contact us at any time. We are committed to ensuring your satisfaction and will assist you promptly.
Can I customize my sign for home use?
Yes, you can fully customize your sign for home use. We offer options for size, color, material, font style, and even graphics or logos to match your home’s style and personality. If you have a specific idea, please feel free to contact us — we are happy to help you bring your vision to life.
Can the signs be installed on different surfaces?
Yes, our signs can be installed on various surfaces such as concrete, wood, metal, tile, and glass. We provide suitable mounting hardware or installation recommendations based on the surface type to ensure a secure and lasting installation. If you are unsure, please feel free to contact us for guidance.
How long does it take to receive a house sign?
Processing time:
Typically, it takes 3–5 business days（House signs: 3–5 business days） after your design is approved, depending on complexity and order volume.
Estimated Delivery Time:
Standard Shipping: 30–45 days
Express Shipping: 5–8 business days
For Business & Wholesale
Do you offer bulk discounts for large orders?
Yes, we provide competitive bulk pricing for wholesale and business orders. Please contact us with your required quantities and sign specifications, and we will send you a customized quote.
Can I customize signs with my company’s logo or specific branding?
Absolutely. We offer customization options including logos, colors, and fonts to match your brand identity. Please share your artwork or branding guidelines, and our design team will assist you.
What is the typical production lead time for wholesale orders?
For bulk orders, production usually takes between 2–4 weeks depending on the order size and customization requirements. We’ll confirm your lead time upon order confirmation.
Do you ship wholesale orders internationally?
Yes, we ship to most countries worldwide. We can arrange competitive freight rates and help with customs documentation if needed.
What is the minimum order quantity (MOQ) for wholesale pricing?
Our MOQ for wholesale pricing generally starts from 20 pieces, but this can vary by product type. Please inquire about specific products for details.
Can I request a sample before placing a bulk order?
Yes, we can provide a sample to confirm quality and design before you proceed with your full order. Sample charges may apply but are usually deductible from your final bulk order.
How do I place a wholesale order with VegoSign?
Please get in touch with our business sales team via email or our contact form. Provide your company details, order quantity, and any customization needs, and we will guide you through the process.
Is there a warranty for business or wholesale purchases?
Yes, we offer a standard warranty covering manufacturing defects on all our signs, including bulk orders. Please refer to our warranty policy or contact us for specific warranty terms.
Customization & Orders
Can I customize the size, color, or style of the sign?
Yes, all our signs can be customized to fit your preferred size, color, font, and style. Just let us know your requirements, and our design team will assist you.
How do I place a custom order?
You can place a custom order through our website’s contact form or by email. Please share your design requirements, quantity, and any reference images.
What is the minimum order quantity (MOQ) for customized products?
For most custom signs, there is no strict MOQ — you can order as little as one piece. However, ordering in bulk will benefit from wholesale pricing.
Can you help with the design if I don’t have a finished file?
Yes, our in-house design team can help you create a professional design based on your ideas, logos, or inspirations.
Will I get a proof or preview before production starts?
Yes, we will provide a digital proof for your confirmation before proceeding with production. Physical samples can also be arranged for larger orders.
How long does production usually take for custom orders?
Processing time:
Typically, it takes 3–8 business days（House signs: 3–5 business days，Shop signs: 5–8 business days） after your design is approved, depending on complexity and order volume.
Estimated Delivery Time:
Standard Shipping: 30–45 days
Express Shipping: 5–8 business days
What file types should I send for my logo or artwork?
Please send vector formats such as AI, EPS, or high-resolution PDF. If you only have PNG or JPG, we can help convert it.
How can I track my custom order status?
After confirming your order, we will keep you updated through email, and you will receive a tracking number when the order ships.
Shipping & Returns
Which countries do you ship to?
We ship worldwide to most countries. If you have any concerns about your shipping address, please contact our team to confirm before ordering.
How long does shipping take?
Standard shipping usually takes 7–14 business days, depending on your location. Express options are available at checkout for faster delivery.
How much is the shipping cost?
Shipping costs depend on the size, weight, and destination of your order. You can see an estimated shipping cost at checkout.
Can I track my order?
Yes, after your order is shipped, we will send you a tracking number by email so you can track its delivery status anytime.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage. We will help arrange a replacement or refund.
Do you accept returns?
Yes, we accept returns within 14 days of delivery for unused and non-customized items. Customized products cannot be returned unless there is a manufacturing defect.
How do I request a return or exchange?
Please contact our customer service team with your order number and reason for return. We will guide you through the return or exchange process.
Who pays for return shipping?
If the return is due to our error or a defective product, we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping.